Find answers to the most common questions about shopping with ROVAN, from orders and delivery to returns and refunds.
1. WHERE DOES ROVAN SHIP?
ROVAN ships to the United States, Australia, United Kingdom, and a wide range of international destinations.
Available delivery methods, estimated delivery times, and shipping costs are displayed at checkout and outlined in our Shipping & Delivery Policy.
2. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are typically processed within 1 to 3 business days.
For the United States, Australia, and United Kingdom, estimated delivery times range from 3 to 14 business days, depending on the shipping method selected.
For international destinations, estimated delivery times range from 4 to 20 business days.
Delivery estimates apply after processing and may vary due to customs, carriers, public holidays, peak periods, or circumstances outside our reasonable control.
3. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE, with no minimum purchase required.
Faster Standard, Priority, and Express delivery options are also available for an additional charge.
4. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to become active after dispatch.
5. CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled until the item has been fulfilled.
If you need to cancel your order or correct your order details, contact customer.rovan@outlook.com as soon as possible.
Once an item has been fulfilled, we may no longer be able to cancel or modify it.
6. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days of delivery.
Items must be unworn, unused, unwashed, and returned in their original condition with tags attached where applicable.
Please review our Returns & Refunds Policy for complete eligibility requirements.
7. DO I HAVE TO PAY FOR RETURN SHIPPING?
No. ROVAN provides free return shipping for eligible returns.
Once your return has been approved, our Customer Care team will provide the appropriate return instructions and, where applicable, a prepaid return label.
We also charge no restocking fee on eligible returns.
8. CAN I EXCHANGE AN ITEM?
We do not currently offer direct exchanges.
If you would like another size, colour, or style, you can return your eligible item and place a new order for your preferred option.
9. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received, inspected, and approved, your refund will be issued to your original payment method.
Please allow approximately 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
10. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If your order arrives damaged, defective, or incorrect, please contact us promptly at customer.rovan@outlook.com.
Include your order number and clear photographs of the issue so our team can review your request and provide an appropriate resolution.
11. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website before placing your order.
Product fits may vary depending on the style and silhouette. If you are between sizes or prefer a different fit, consider the individual product information when selecting your size.
12. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the recipient.
13. WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Some orders may be fulfilled from different locations to provide more efficient delivery.
As a result, items from the same order may occasionally arrive in separate packages with different tracking numbers. You will not be charged additional shipping fees because an order is split into multiple shipments.
14. ARE SALE ITEMS RETURNABLE?
Unless an item is specifically marked Final Sale, eligible sale items may be returned in accordance with our Returns & Refunds Policy.
Items clearly designated as Final Sale are not eligible for return where permitted by applicable law.
15. HOW CAN I CONTACT ROVAN?
Our Customer Care team is available to assist with orders, products, shipping, returns, and other enquiries.
Email: customer.rovan@outlook.com
Phone: +61 488 858 333
When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.