Shipping policy

SHIPPING & DELIVERY

At ROVAN, we aim to make every delivery simple, reliable, and transparent. We ship to the United States, Australia, the United Kingdom, and a wide range of international destinations.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During promotional periods, new collection launches, public holidays, or periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

DELIVERY OPTIONS

UNITED STATES · AUSTRALIA · UNITED KINGDOM

INTERNATIONAL

Delivery estimates are provided in business days and apply after order processing. Business days exclude weekends and public holidays.

ORDER TRACKING

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

INTERNATIONAL ORDERS

International delivery times may vary depending on the destination, local postal services, customs procedures, and other circumstances outside ROVAN's control.

Customers are responsible for ensuring that their delivery information is complete and accurate before submitting an order.

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.

Where these charges are not collected at checkout, they are the responsibility of the recipient. ROVAN does not control or determine charges imposed by local customs authorities.

MULTIPLE SHIPMENTS

To provide efficient international fulfillment, products within the same order may occasionally be dispatched separately.

If this occurs, you may receive more than one package and separate tracking information. You will not be charged additional shipping fees as a result.

DELIVERY DELAYS

While we work with our fulfillment and delivery partners to meet the estimated delivery windows, delivery dates cannot be guaranteed.

Delays may occur due to customs clearance, severe weather, carrier disruptions, public holidays, peak shopping periods, transportation issues, or other circumstances beyond our reasonable control.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact our Customer Care team as soon as possible. Once an order has entered processing or been dispatched, we may be unable to change its delivery details.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address supplied by the customer.

LOST OR MISSING ORDERS

If your tracking information shows your order as delivered but you have not received it, please check around the delivery location and contact the carrier where appropriate.

If you are still unable to locate your order, contact ROVAN Customer Care and we will assist you in reviewing the shipment.

CONTACT US

For questions regarding shipping, delivery, or tracking, please contact:

ROVAN Customer Care
Email: customer.rovan@outlook.com
Phone: +61 488 858 333

Please include your order number when contacting us regarding an existing order.

ROVAN reserves the right to update its shipping methods, rates, and estimated delivery times when necessary.