Privacy policy
PRIVACY POLICY
At ROVAN, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy describes how ROVAN collects, uses, discloses, and protects your personal information when you visit rovanstore.com, make a purchase, create an account, contact us, or otherwise interact with our website, products, and services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
The personal information we collect depends on how you interact with ROVAN and may include:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information
Products purchased, order numbers, transaction details, shipping information, returns, refunds, cancellations, and order history.
Account Information
Username, password or authentication information, preferences, and other information associated with your customer account.
Payment Information
Payment method and transaction information necessary to process your purchase.
Payments may be processed by Shopify and other authorized payment providers. ROVAN generally does not directly store complete payment card details.
Shopping Information
Products you view, add to your cart, save, purchase, return, or otherwise interact with.
Customer Support Information
Information you provide when contacting Customer Care, including correspondence, enquiries, complaints, photographs, return requests, and other communications.
Device and Usage Information
Your IP address, browser type, device information, network information, website activity, pages viewed, referring URLs, and information collected through cookies and similar technologies.
Marketing Information
Your marketing preferences and information relating to your interaction with promotional emails, advertisements, or other marketing communications.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
Directly from you when you make a purchase, create an account, subscribe to communications, submit a form, request a return, or contact us.
Automatically when you access or interact with our website through cookies, pixels, logs, and similar technologies.
From service providers that assist us with ecommerce operations, payment processing, order fulfillment, shipping, analytics, fraud prevention, advertising, and customer support.
From other third parties where permitted by applicable law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders.
Process payments and transactions.
Arrange shipping and delivery.
Manage returns, refunds, and cancellations.
Create and manage customer accounts.
Provide customer support.
Communicate with you regarding your purchases.
Maintain and improve our website and Services.
Personalize your shopping experience.
Detect and prevent fraud, misuse, and security threats.
Protect ROVAN, our customers, and our Services.
Comply with applicable laws and legal obligations.
Send marketing and promotional communications where permitted by law and consistent with your preferences.
Measure the effectiveness of our website, advertising, and marketing activities.
4. SHOPIFY
Our online store is powered by Shopify, which provides the ecommerce technology that enables ROVAN to operate its online store.
Shopify may process personal information when you access our store, make purchases, or otherwise interact with Services powered by Shopify.
Information processed by Shopify is also subject to Shopify's applicable privacy practices.
5. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.
These technologies may help us remember your preferences, maintain your shopping cart, understand website usage, improve performance, prevent fraud, and measure marketing effectiveness.
Depending on your location, you may have options to manage or reject certain nonessential cookies through available privacy or cookie controls.
Disabling certain cookies may affect the functionality of some parts of our website.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.
These parties may include:
Shopify and ecommerce technology providers.
Payment processors and financial service providers.
Warehouses and fulfillment partners.
Shipping companies and delivery providers.
Customer service providers.
IT, hosting, security, and cloud service providers.
Analytics and marketing service providers.
Professional advisers such as legal, accounting, or compliance providers.
Government agencies, regulators, courts, or law enforcement where required by applicable law.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business, subject to applicable legal requirements.
We do not disclose personal information for unrelated purposes without an appropriate legal basis.
7. ADVERTISING AND MARKETING
Where permitted by applicable law, we may use certain personal information to provide relevant marketing communications and understand the effectiveness of our advertising.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.
Even if you opt out of marketing communications, we may still send nonmarketing communications necessary to provide our Services, such as order confirmations, shipping updates, security notices, or responses to Customer Care enquiries.
8. THIRD PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, or services operated by third parties.
ROVAN does not control the privacy or security practices of independently operated third parties.
We encourage you to review their privacy policies before providing personal information.
9. SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining customer accounts, processing transactions, resolving disputes, preventing fraud, maintaining business records, and satisfying legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
10. YOUR RIGHTS AND CHOICES
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
Access personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing activities.
Object to certain uses of your personal information.
Withdraw consent where processing is based on consent.
Request portability of certain personal information.
Opt out of certain marketing communications.
Exercise applicable choices regarding cookies or certain advertising activities.
These rights are subject to applicable legal exceptions and may vary depending on your jurisdiction.
To submit a privacy request, contact us at customer.rovan@outlook.com.
We may need to verify your identity before completing certain requests.
11. YOUR PRIVACY CHOICES
Depending on your jurisdiction and how our website is configured, you may have additional choices concerning the use of personal information for targeted advertising, sharing, or similar activities defined under applicable privacy legislation.
Where applicable, these choices may be available through the Your Privacy Choices link or other privacy controls provided on our website.
We will process eligible privacy requests in accordance with applicable law.
12. INTERNATIONAL DATA TRANSFERS
Because ROVAN operates an international online store and works with service providers in different countries, your personal information may be processed or stored outside your country of residence.
Privacy and data protection laws in those jurisdictions may differ from those in your home country.
Where required by applicable law, we take appropriate steps to ensure international transfers of personal information are subject to appropriate safeguards.
13. CHILDREN'S PRIVACY
Our Services are not directed toward children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.
14. AUSTRALIAN PRIVACY
As ROVAN operates from Australia, we handle personal information in accordance with applicable Australian privacy requirements where they apply to our business.
Australian customers may contact us if they have questions or concerns regarding how their personal information has been handled.
Nothing in this Privacy Policy is intended to limit any privacy rights available under applicable Australian law.
15. INTERNATIONAL PRIVACY RIGHTS
Customers outside Australia may have additional rights under the privacy legislation applicable in their jurisdiction.
This may include rights available to individuals in the European Economic Area, United Kingdom, United States, and other jurisdictions where relevant privacy laws apply to our processing activities.
We will honor applicable privacy rights to the extent required by law.
16. COMPLAINTS
If you have concerns about how ROVAN collects, uses, or handles your personal information, please contact us first so we can review and respond to your concern.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technologies, or legal requirements.
Any updated version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
18. CONTACT INFORMATION
For questions about this Privacy Policy, privacy requests, or concerns regarding your personal information, please contact:
ROVAN Customer Care
Email: customer.rovan@outlook.com
Phone: +61 488 858 333
Website: rovanstore.com
Business Address:
1 Cross Street
Mosman, New South Wales 2088
Australia
ROVAN operates primarily as an online retailer. This address is provided for business and legal correspondence and is not a physical retail store or designated customer return location.