Contact information

CONTACT INFORMATION

We’re here to help. If you have any questions about your order, shipping, returns, products, or anything else related to ROVAN, our Customer Care team will be happy to assist you.

CUSTOMER CARE

Email: customer.rovan@outlook.com
Phone: +61 488 858 333

Our team aims to respond to all enquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, and peak periods.

BUSINESS ADDRESS

ROVAN
1 Cross Street
Mosman, New South Wales 2088
Australia

Please note that ROVAN operates primarily as an online retailer. This address is not a retail store or customer return location. Please contact our Customer Care team before sending any returns, as return instructions and the appropriate return destination will be provided separately.

ORDER ENQUIRIES

For questions regarding an existing order, please include your order number and the email address used at checkout so our team can assist you as quickly as possible.

RETURNS & REFUNDS

For return or refund requests, please review our Return & Refund Policy before contacting Customer Care. Eligible returns must follow the instructions provided by our support team.

CONTACT HOURS

Customer enquiries are handled Monday–Friday, excluding public holidays.

We look forward to assisting you.

ROVAN Customer Care
rovanstore.com