Refund policy
RETURNS & REFUNDS
At ROVAN, we want you to feel confident with every purchase. If your order isn’t quite right, we offer a straightforward return and refund process in accordance with the terms below.
30-DAY RETURN POLICY
We offer a 30-day return window, starting from the date your item is delivered.
Where applicable, the return period may be extended to account for weekends or public holidays in accordance with our return rules.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Have all original tags attached, where applicable.
- Be returned with its original packaging where reasonably applicable.
- Be free from stains, odors, alterations, or other signs of wear.
- Be accompanied by proof of purchase or a valid ROVAN order number.
Items that do not meet these requirements may not be eligible for a return.
FREE RETURN SHIPPING
ROVAN provides free return shipping for eligible returns.
Once your return request has been approved, we will provide you with the appropriate return instructions and, where applicable, a prepaid return shipping label.
Please do not send an item back without first receiving return instructions from ROVAN.
NO RESTOCKING FEES
We do not charge a restocking fee for eligible returns.
Restocking Fee: 0%
HOW TO START A RETURN
To request a return, contact:
Please provide:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
- Photos of the item if it is damaged, defective, or incorrect.
Once your request has been reviewed, our Customer Care team will provide further return instructions.
Do not send returns to our business address unless specifically instructed to do so by ROVAN. Returns sent without following the provided instructions may experience delays or may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive an incorrect item, contact us promptly so we can assess the issue and provide an appropriate resolution.
Please include your order number and clear photographs of the item and issue when contacting us.
Where the claim is accepted, ROVAN may provide a replacement, refund, or another appropriate remedy in accordance with applicable consumer law.
CANCELLATIONS
Orders may be cancelled until the item is fulfilled.
If you wish to cancel your order, please contact us as soon as possible at customer.rovan@outlook.com.
Once an item has been fulfilled, it can no longer be cancelled under our cancellation rules. After delivery, you may request an eligible return in accordance with our 30-day return policy.
FINAL SALE ITEMS
Products or collections specifically identified as Final Sale are not eligible for returns or cancellations where permitted by applicable law.
Any Final Sale status will be clearly identified where applicable.
This restriction does not exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
EXCHANGES
We do not currently process direct exchanges.
If you would like another size, colour, or style, you may return your eligible item and place a new order for your preferred item.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank, card issuer, or payment provider may require additional processing time.
LATE OR MISSING REFUNDS
If you have not received an approved refund after the expected processing period, please first check with your bank, card issuer, or payment provider.
If you still cannot locate the refund, contact ROVAN Customer Care and include your order number so we can assist you.
CONSUMER RIGHTS
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or modify any statutory rights or remedies that cannot legally be excluded.
Where applicable, customers may have additional rights under local consumer protection legislation, including the Australian Consumer Law.
CONTACT US
For questions regarding returns, cancellations, or refunds, please contact:
ROVAN Customer Care
Email: customer.rovan@outlook.com
Phone: +61 488 858 333
Please include your order number when contacting us regarding an existing purchase.